T-Mobile Faces Class Action Over Vanished $200 Gift Card Promises

T-Mobile is being sued over allegations that it promised customers $200 gift cards for new phone lines and then claimed the promotion never existed.

The class action lawsuit was filed in November 2025 by Purya Ghrabeti, a California resident who says he visited a T-Mobile store in Menifee, California in June 2024 and purchased two new phone lines after a store representative confirmed he would receive a $200 gift card for each line. According to the complaint, the representative told Ghrabeti the gift cards would arrive within approximately 10 weeks.

They never came. Instead, about three months later, a T-Mobile supervisor allegedly called Ghrabeti and told him the promotion did not exist and the company would not be providing the gift cards. Ghrabeti claims he recorded the original in-store interaction on video.

According to the lawsuit, this wasn't a one-off mix-up. Ghrabeti says he found numerous similar complaints from other T-Mobile customers online describing the same experience being promised gift cards in-store and then being told the promotion was never real. The complaint alleges T-Mobile either directed or allowed its store employees to advertise promotions the company had no intention of honoring, as a way to drive sales.

The lawsuit was filed in Riverside County Superior Court under California's false advertising and unfair business practices statutes.

Who could be affected

Right now, only California residents are included in the proposed class. To potentially qualify, you would need to have purchased one or more new T-Mobile phone lines or devices based on a promotional promise of a gift card or other financial incentive — and never received it.

No settlement yet

This lawsuit is still in its early stages. There is no settlement, no claim form, and no deadline. If the case moves forward and a settlement is reached, eligible customers could eventually be compensated. T-Mobile has not publicly responded to the allegations.

Download ClassyAction to stay updated on this lawsuit and get notified if a settlement drops.