Neutrogena Skin360 Pays $4.7 Million Over Facial Scan Privacy Claims

If you used Neutrogena's Skin360 tool in Illinois, you could be owed money.

Johnson & Johnson's consumer division (now Kenvue) has agreed to a $4.7 million settlement over claims that the Skin360 skin analysis tool collected and stored users' facial scans without their consent.

Skin360 works by having users take a selfie, then analyzing their skin and recommending Neutrogena products. The lawsuit alleged that in doing so, the tool scanned, collected, and stored users' unique facial geometry — tied to their names, birth dates, and other personal information — without ever telling them.

The plaintiffs argued this violated the Illinois Biometric Information Privacy Act (BIPA), which requires companies to get informed consent before collecting biometric data. J&J tried to get the case dismissed, arguing it fell under a healthcare exemption, but a federal judge rejected that, saying it was "a reach to consider these services 'medical care.'"

Who qualifies?

You may be eligible if you used any version of Skin360 — including Neutrogena Skin360 or Neostrata Skin360 — via the mobile app or website while in Illinois between December 9, 2019 and May 5, 2023. Around 11,000 consumers are expected to share in the payout, and eligible claimants could receive hundreds of dollars.

As part of the settlement, J&J must also delete all images collected during the class period and put stronger consent and data retention policies in place for Skin360 going forward.

Download ClassyAction to file your claim and get a reminder before the deadline.